Equipment Rentals FAQ
Q: Are you open on Sunday?
A: We are closed on Sunday.
Q: Do I have to pay for Sunday when you are closed?
A: There is no charge for Sunday. If you pick up your rental Saturday afternoon and return Monday morning, you will only be charged the one day rate.
Q: Is sand paper included in the rental?
A: Sand paper is sold separately. We only charge for what you actually use, so don’t forget to return your unused paper!
Q: Can I drop off my equipment/items after hours?
A: The Muskegon facility is not able to accept any afterhoursreturns.
Q: What size ball do I need on my hitch?
A: Out large equipment trailers require a 2 5/16” ball. Our dump trailer requires a pintle hook and the rest of our rentals require a 2”ball.
Q: What are the rental requirements?
A: We do require a valid Michigan driver’s license. If an out of state license is provided a credit card must be used for payment.
Q: Can someone else pick up/drop off for me?
A: Yes, a friend or family member can pick up or drop off for you. Please provide either the last name on the contract or the contract number.
Q: Am I required to take the damage waiver?
A:The damage waiver is not a requirement; however, we do suggest you take it in case of any accidental damage done to our equipment while it is out on rent.
Q: Do I get the damage waiver charge back when I return my rental?
A: The damage waiver is nonrefundable.
Q: Why is the price different online from what you’ve quoted me over the phone?
A: The prices on our website and in out rate guides reflect only the base rental prices of our equipment and do notinclude tax or damage waiver.
Q: Is fuel includedin my rental?
A: Some items do include fuel in the rental cost. Other items do need to be returned full of fuel and will be noted at the time of pick up.
Q: Is there a cleaning fee?
A: We do assess a cleaning fee if there is extra cleaning time needed (to be determined at time of drop off.)
Q: Is the trailer included?
A: The trailer is not included in the price of the rental. It is a separate charge. The trailer is offered at a reduced rateif rented with our equipment.
Q: What happens if I do not need/use the item I rented?
A: It the item is returned within 30 minutes, there will be a small restocking fee. If the item is out longer we will charge for time out, not time used.
Q: Can you deliver/pick up?
A: We can deliver and pick up your equipment/items at an additional charge.
Q: What typeof payment do you accept?
A: We accept all major credit cards, cash, and checks.
Q: Who do I call if I have an issue with my rental when Redi Rental is not open?
A: If you have an issue with any of our equipment rental items outside of our normal store house please call 231-740-5622.