Select Catalog

Equipment Rentals FAQ

Q: Are you open on Sunday?

A: We are closed on Sunday.

Q: Do I have to pay for Sunday when you are closed?

A: There is no charge for Sunday. If you pick up your rental Saturday afternoon and return Monday morning, you will only be charged the one day rate.

Q: Is sand paper included in the rental?

A: Sand paper is sold separately. We only charge for what you actually use, so don’t forget to return your unused paper!

Q: Can I drop off my equipment/items after hours?

A: The Muskegon facility is not able to accept any afterhoursreturns.

Q: What size ball do I need on my hitch?

A: Out large equipment trailers require a 2 5/16” ball. Our dump trailer requires a pintle hook and the rest of our rentals require a 2”ball.

Q: What are the rental requirements?

A: We do require a valid Michigan driver’s license. If an out of state license is provided a credit card must be used for payment.

Q: Can someone else pick up/drop off for me?

A: Yes, a friend or family member can pick up or drop off for you. Please provide either the last name on the contract or the contract number.

Q: Am I required to take the damage waiver?

A:The damage waiver is not a requirement; however, we do suggest you take it in case of any accidental damage done to our equipment while it is out on rent.

Q: Do I get the damage waiver charge back when I return my rental?

A: The damage waiver is nonrefundable.

Q: Why is the price different online from what you’ve quoted me over the phone?

A: The prices on our website and in out rate guides reflect only the base rental prices of our equipment and do notinclude tax or damage waiver.

Q: Is fuel includedin my rental?

A: Some items do include fuel in the rental cost. Other items do need to be returned full of fuel and will be noted at the time of pick up.

Q: Is there a cleaning fee?

A: We do assess a cleaning fee if there is extra cleaning time needed (to be determined at time of drop off.)

Q: Is the trailer included?

A: The trailer is not included in the price of the rental. It is a separate charge. The trailer is offered at a reduced rateif rented with our equipment.

Q: What happens if I do not need/use the item I rented?

A: It the item is returned within 30 minutes, there will be a small restocking fee. If the item is out longer we will charge for time out, not time used.

Q: Can you deliver/pick up?

A: We can deliver and pick up your equipment/items at an additional charge.

Q: What typeof payment do you accept?

A: We accept all major credit cards, cash, and checks.

Q: Who do I call if I have an issue with my rental when Redi Rental is not open?

A: If you have an issue with any of our equipment rental items outside of our normal store house please call 231-740-5622.